We're really confident that dogs and cats will love our pet food - we've tested them extensively. In fact we’re so confident pets will love it that we offer a 100% guarantee on first purchases of our products. Simply follow the guideline of introducing it gradually by mixing with the original food and if your pet won’t eat their whole product we will refund the price of the bag (ex-P&P). Simply email us within 14 days of receiving the product for a refund. See other FAQs for ideas on how to introduce new pet food.
Our manufacturing is carried out in a state of the art pet food facility with diligent control of all processes and quality control throughout the journey from ingredients being tested on arrival to finished packs being checked for correct fill and seals. We have metal detection and mechanical filters on production and packing lines, and on site laboratory facilities looking at nutrient levels and ensuring no contamination occurs.
We have batch tracing in place and will investigate anything of concern. We take the welfare of pets very seriously.
While the best way to introduce a new pet food is a steady introduction over about a week, some pets may need longer but to get a first impression we can supply samples on request with a small charge for Post & Packing. Email us for more info.
We work with selected couriers with parcel tracking in order to deliver your pet food. Our normal lead time is 3-5 working days, but we will contact you if unforeseen circumstances suggest anything outside this.
Elsewhere in our FAQs you can find out how to introduce your pets new food!
We are not able to offer this service but can provide free personal delivery of your pet food in the St Albans area. If you would prefer that we send your parcel to a drop off location please contact us and this can be arranged. Check our other FAQs for lead times.
Email us with your pets details - species/breed, age, weight, any special dietary requirements or health concerns. We’ll come back with a recommendation, based on our years of experience in pet food and nutritional training.