We offer a 100% money back guarantee on our products - we are confident that your pet will happily transition to our food, and will refund the price of your first bag (ex-P&P) if this isn't the case.

Please follow our advice on gradually introducing the food over 5-10 days, but if your pet isn't eating at this point please email us with the product details and we will arrange a full refund of the price of the bag of food.